General Terms and Conditions and Customer Information

Status: 15 June 2026

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (ACADEMIA STUDIO d.o.o.) via the website www.wo-wes.shop. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby rejected.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of the Contract

(1) The subject matter of the contract is the sale of goods.

(2) By placing the respective product on our website, we submit to you a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the item description.

(3) The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.

After clicking the "Checkout" or "Proceed to order" button (or similar designation) and entering your personal data as well as the payment and shipping conditions, the order data will finally be displayed to you as an order overview.

If you use an instant payment system as the payment method (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort), you will either be directed to the order overview page in our online shop or redirected to the website of the provider of the instant payment system.

If you are redirected to the respective instant payment system, you will make the corresponding selection or enter your data there. Finally, the order data will be displayed to you as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the opportunity to check the information in the order overview again, to change it (also using the "back" function of the internet browser), or to cancel the order.

By submitting the order via the corresponding button ("order with obligation to pay", "buy" / "buy now", "order with costs", "pay" / "pay now" or similar designation), you declare legally binding acceptance of the offer, whereby the contract is concluded.

(4) Your requests for the preparation of an offer are non-binding for you. We will submit to you a binding offer in text form (e.g. by email), which you may accept within 5 days (unless a different period is stated in the respective offer).

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out by email, partly automatically. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically ensured, and in particular that it is not prevented by spam filters.

§ 3 Special Agreements on Offered Payment Methods

(1) Payment via "PayPal" / "PayPal Checkout"

If you select a payment method offered via "PayPal" / "PayPal Checkout", payment processing will be carried out via the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" will be shown to you under a correspondingly designated button on our website and during the online ordering process. "PayPal" may use other payment services for payment processing; where special payment terms apply, you will be informed of these separately. Further information on "PayPal" can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full (https://www.paypal.com/de/webapps/mpp/ua/legalhub-full).

(2) Payment via "Mollie"

If you select a payment method offered via "Mollie", payment processing will be carried out via the payment service provider Mollie B.V. (Keizersgracht 313, 1016 EE Amsterdam, Netherlands; "Mollie").

The individual payment methods via "Mollie" will be shown to you under a correspondingly designated button on our website and during the online ordering process. "Mollie" may use other payment services for payment processing; where special payment terms apply, you will be informed of these separately. Further information on "Mollie" can be found at https://www.mollie.com/de (https://www.mollie.com/de).

(3) Payment via "Shopify Payments"

If you select a payment method offered via "Shopify Payments", the Shopify Payments service of Shopify International Limited (2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland), payment processing will be carried out via the payment service provider Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; "Stripe"). The individual payment methods via Shopify Payments will be shown to you under a correspondingly designated button on our website and during the online ordering process. Stripe may use other payment services for payment processing; where special payment terms apply, you will be informed of these separately. Further information on Shopify Payments can be found at https://www.shopify.com/de/legal/terms-payments/de (https://www.shopify.com/de/legal/terms-payments/de).

§ 4 Provision of Services for Vouchers (Voucher Terms)

(1) Unless otherwise stated in the offer or on the voucher, we are the issuer of the voucher. Our name and address can be found in our contact details in the legal notice.

(2) Purchased vouchers entitle you to redeem the credit embodied in the voucher with us within the validity period. Vouchers can be redeemed exclusively in our online shop at www.wo-wes.shop or, where stated, in our local retail store. The service description and redemption conditions described there at the time of purchase of the voucher apply.

(3) The validity period of the voucher is 3 years from purchase until the end of the calendar year, unless a different validity period is stated in the respective offer.

(4) A prerequisite for redeeming a voucher is full payment of the purchase price for the voucher. The voucher must be redeemed as part of the electronic ordering process on our website by entering the voucher code in the input field provided for this purpose. Subsequent offsetting is excluded. Any remaining credit will remain on the voucher and may be used for further orders.

(5) Only one voucher may be redeemed per order.

(6) After expiry of the withdrawal period or expiry of the right of withdrawal for consumers, no refund or exchange will be made. Payment or partial payment of voucher amounts in cash is not possible. No interest is paid on voucher credit. If the statutory right of withdrawal is exercised for goods or services paid for with the voucher, the voucher amount included in the purchase price will be credited exclusively as a voucher. Unless otherwise stated, the validity period of the credited voucher corresponds to the validity period of the voucher used for the order.

(7) Passing on or transferring the voucher is permitted.

§ 5 Right of Retention, Retention of Title

(1) You may exercise a right of retention only insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following also applies:

a) We retain ownership of the goods until all claims arising from the ongoing business relationship have been settled in full. Before ownership of the goods subject to retention of title passes, pledging or transfer by way of security is not permitted.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount that accrue to you from the resale, and we accept the assignment. You remain authorised to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.

c) In the event of combination and mixing of the goods subject to retention of title, we acquire co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request to the extent that the realisable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is at our discretion.

§ 6 Warranty

(1) The statutory rights for liability for defects apply.

(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects, and transport damage and to notify us and the carrier of any complaints as quickly as possible. Failure to do so has no effect on your statutory warranty claims.

(3) If a characteristic of the goods deviates from the objective requirements, the deviation is deemed agreed only if you were informed by us of the same before submitting the contractual declaration and the deviation was expressly and separately agreed between the contracting parties.

(4) If you are an entrepreneur, the following applies in deviation from the above warranty provisions:

a) Only our own information and the manufacturer's product description are deemed agreed as the quality of the goods, but not other advertising, public promotions, or statements by the manufacturer.

b) In the event of defects, we provide warranty at our discretion by repair or replacement delivery. If the rectification of defects fails, you may at your discretion demand a reduction in price or withdraw from the contract. Rectification of defects is deemed to have failed after an unsuccessful second attempt, unless the nature of the goods or the defect or other circumstances in particular indicate otherwise. In the event of repair, we do not have to bear the increased costs incurred by transporting the goods to a place other than the place of performance, unless the transport corresponds to the intended use of the goods.

c) The warranty period is one year from delivery of the goods. The shortening of the period does not apply:

• to culpably caused damage attributable to us arising from injury to life, body, or health, and in the case of other damage caused intentionally or by gross negligence;
• insofar as we fraudulently concealed the defect or assumed a guarantee for the quality of the item;
• to items that have been used for a building in accordance with their usual manner of use and have caused its defectiveness;
• to statutory recourse claims that you have against us in connection with rights arising from defects.

d) You must inspect the goods immediately after delivery, insofar as this is feasible in the ordinary course of business, and notify us of obvious defects, incorrect deliveries, and quantity deviations without delay, at the latest within five business days from delivery, in text form (e.g. by email to sales@wo-wes.shop). Defects that are not identifiable during a proper inspection must be reported to us without delay, at the latest within five business days after their discovery, in text form. If the timely inspection or notification is omitted, the goods are deemed approved with regard to the relevant defect; this does not apply insofar as we have fraudulently concealed the defect. For merchants, Sections 377 and 381 (2) of the German Commercial Code (HGB) remain unaffected.

e) In the case of paints, varnishes, and other coating materials, you are obliged, before beginning full-surface processing, to check the suitability of the goods for the intended purpose by means of a test application (in particular a sample coating on the substrate to be coated under the intended processing conditions). If you omit the test application, claims for defects are excluded for those defects that would have been identifiable during proper test application. This does not apply insofar as we have fraudulently concealed the defect or assumed a guarantee for the quality of the goods.

§ 7 Choice of Law, Place of Performance, Place of Jurisdiction

(1) German law applies. For consumers, this choice of law applies only insofar as this does not deprive them of the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence (principle of favourability).

(2) The place of performance for all services arising from business relationships with us and the place of jurisdiction is our registered office, provided that you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is not known at the time the action is brought. The right to also bring proceedings before a court at another statutory place of jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

II. Customer Information

1. Identity of the Seller

ACADEMIA STUDIO d.o.o.

Radnička cesta 80

10000 Zagreb

Croatia

Telephone: +49 (0) 6461 7019410

Email: sales@wo-wes.shop

We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the Conclusion of the Contract

The technical steps for concluding the contract, the conclusion of the contract itself, and the correction options are carried out in accordance with the provisions "Conclusion of the Contract" in our General Terms and Conditions (Part I.).

3. Contract Language, Storage of the Contract Text

3.1. The contract language is German.

3.2. The complete contract text is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed out using the browser's print function or saved electronically. After receipt of the order by us, the order data, the legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by email.

3.3. In the case of offer requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by email, which you can print out or save electronically.

4. Essential Characteristics of the Goods or Services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and Payment Terms

5.1. The prices stated in the respective offers and the shipping costs are total prices. They include all price components, including all applicable taxes.

5.2. The applicable shipping costs are not included in the purchase price. They can be accessed via a correspondingly designated button on our website or in the respective offer, are shown separately during the ordering process, and must be borne by you additionally unless free shipping has been promised.

5.3. Any costs incurred for money transfers (transfer or exchange rate fees charged by credit institutions) must be borne by you in cases where the delivery is made to an EU Member State but the payment was initiated outside the European Union.

5.4. The payment methods available to you are shown under a correspondingly designated button on our website or in the respective offer.

5.5. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

6. Delivery Conditions

6.1. The delivery conditions, the delivery date, and any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.

6.2. If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the sold item during shipment passes to you only upon handover of the goods, regardless of whether shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

If you are an entrepreneur, delivery and shipment are made at your risk.

7. Statutory Liability for Defects

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).